“2011 Customer Care Month” is launched on line today and you can follow us for updates. The first section of “Customer Care Month” is: Get Closer to Our Customer Service.
Spotlight 1: Customer Service Center
Update of “Customer Service Center”
Skyray Instrument has set up our own “Customer Service Center” to provide better services for our customers and clients, with the purpose of increasing the service in analytical and measuring industry, and implementing our philosophy of “Care-free services”. The call center is set up to offer standardized services, switching the idea from “product-oriented” service to “customer-oriented” service, which is believed to promote the service standard of the industry as well as to further demonstrate our corporate philosophy of “deliver core values, provide high-quality services”.
Spotlight 2: Response within 10 minutes
Now we will implement “customer-oriented” idea into our customer service to further shorten the response time from the previous 4 hours to 10 minutes.
“Deliver core values, Provide high-quality services”, “Response within 10 minutes, Visiting servicing within 72 hours” are not only the promises to our clients but also the working specification of our customer service center.
If you have any complaints against our customer services, you can make complaint call via 0512-57017010.
Out hotline: 400-7102-888 (mobile)/800-9993-800 (tel.)
Spotlight 3: 100 Q&A
100 Q&A is already prepared for you, which consists of frequent questions and answers: trouble-shooting, questions about our corporation, etc.
Download “100 Q&A”
Spotlight 4: Feedback
We are hoping to get more feedback from our clients by holding “Customer Care Month”, and your suggestions and opinions are much appreciated.
“互动反馈”活动时间：1月5日至2月15日。
You can participate in “Feedback” from January 5th to February 15th, during which all registered users can leave your suggestions about branding, products, marketing, media promotion, exhibition, sales and industrial development on our messaging system. Please also remember to leave your user name for lottery.
To leave your message on-line : http://www.skyray-instrument.com/cn/about/ZaiXian.aspx
To know more about “Customer Care Month”: http://www.skyray-instrument.com/cn/activity/huigu/index.html
Note: click to find out more information about our prizes for “Customer Care Month”.
