Recently, Skyray Instrument has set up our own “Customer Service Center” to provide better services for our customers and clients, with the purpose of increasing the service in analytical and measuring industry, and implementing our philosophy of “Care-free services”. The call center is set up to offer standardized services, switching the idea from “product-oriented” service to “customer-oriented” service, which is believed to promote the service standard of the industry as well as to further demonstrate our corporate philosophy of “deliver core values, provide high-quality services”.
“Customer Service Center” fully demonstrates that we pay much attention to the client’s needs and the market trend. Combined with our hot line, our customer service center is now based on the website to offer better and interactive services for the clients. “customer-oriented service” is first introduced to the analytical and measuring instrument industry in China and it is hoped that through our customer service center, we can respond faster to your inquiries and our technical engineers can provide responsive technical solutions for you.
Yeas ago, our “respond within 4 hours” after service won great recognition in the industry. Now we will implement “customer-oriented” idea into our customer service to further shorten the response time.
Our clients can dial the hot line and visit our company website, even through video call to get pre-sale technical inquiry and after service, to submit complaints, to know our latest technical solutions and market activities. Meanwhile, the center will provide shipment information, order information and others for hundreds of our salesperson across China and 150 distributors throughout the world.
Our “Customer Service Center” will make its best effort to keep connected with our clients and offer high-quality services for you. We are convinced to provide value-added services and technical support for all our clients and make more contributions to the development of analytical instrument industry in China.
Contact of “Customer Service Center”
Hot line: 400 7102 888 (mobile phone), 800 9993 800 (telephone)
Email: service@skyray-instrument.com
Fax: 86 512 57017010 Fax receiver: customer service center
On-line customer service: http://www.skyray-instrument.com
We are looking forward to your inquiry!
